Picture a world where you receive a message every morning from your robots that have already done most of the procedural work for you and have even gone as far as letting clients know the status of their work. Seems fanciful? Well, it’s coming faster than you think.
Artificial Intelligence, or AI, has been through a hype cycle in the last few years. This will be the first of my attempts to reduce some of this hype and best explain AI in terms relevant to Accountants and Planners.
BGL introduced Zendesk as its technology solution for client support in mid-2018. Since that time, the BGL Team has worked to implement Zendesk in all areas of the BGL business, replacing old help databases, telephone support systems and, giving BGL the ability to add chat support.
Zendesk recently provided BGL with performance comparisons. The data showed BGL was 14.7 hours faster at first support replies and 54 hours faster at providing a full resolution to client problems than those in similar industries.
“These results are amazing and were achieved through the skills and expertise of our Support, Client Success, Account Management and Data Services Teams” said Ron Lesh, BGL’s Managing Director. “I am really proud of our teams and their commitment to providing clients with excellent customer service”.
“I am also really impressed with the work of our Documentation Team” added Lesh. “27.74% of our clients took a first look at our documentation to try to resolve their queries – this is 21.71% higher than the industry benchmark of just 6.03%”.
“This is one of the reasons BGL won the 2020 National Australian Achiever for Excellence in Customer Service” noted Lesh. “We understand it does not matter how good a software is if customer service is bad. At BGL, our focus has always been on providing the best software and remarkable client experiences.”
Zendesk Support is integrated with BGL’s software platforms CAS 360, Simple Fund 360, and Simple Invest 360, giving users access to Live Chat with a member of our team and the ability to log a telephone support call without leaving our applications helps to provide our clients with a seamless support experience.
Find out more about BGL’s omnichannel customer support: bglcorp.com/hub/support/
BGL is proud to announce the launch of the CAS 360 Company Compliance Solution in Singapore!
“The CAS 360 team has been working tirelessly to build CAS 360 Singapore”, said Ron Lesh, BGL’s Managing Director. “I’m excited to announce the BETA version is now available for our Singapore clients. CAS 360 Company Compliance and Trust Management software will help Singapore company compliance professionals streamline their processes with innovative and unique technology. It will save them heaps of time so they can focus on their many, many other responsibilities.”
“BGL is the first business approved by Singapore’s Accounting and Corporate Regulatory Authority (ACRA) to lodge Company Annual Returns electronically in Singapore” added Lesh. “Our CAS 360 Team has worked tirelessly with ACRA to help make the Singapore electronic filing system work for software providers. The first stage is Annual Returns and company data downloads with the electronic lodgement of company change documents available later in 2021.”
“CAS 360 Singapore supports the preparation of the forms and documents required for Company Address, Company Officers and Company Shareholder changes in Singapore” noted Lesh. “CAS 360 also supports the Singapore XBRL for the preparation and lodgement of XBRL Financial Statements with ACRA. CAS 360 is the complete package and will provide the same incredible efficiencies for our Singapore clients as we do for 500,000+ companies in Australia”.
BGL has been operating in Singapore for over 20 years and has over 400 businesses using our market-leading CAS Desktop Singapore software. “CAS 360 is the natural progression for our clients” says Lesh
“As a trusted company with over 30 years of experience and innovation in Regtech, BGL can guarantee our clients will always be compliant with ACRA’s requirements”.
BGL Corporate Solutions proudly announce that GuestTrack, our QR code-driven and browser-based COVID-19 check-in solution, is now connected to the Victorian DHHS via Victorian Government Visitation API!
Built using BGL’s multi-award winning BGL SmartDocs technology, GuestTrack was launched in mid-2020 as a free QR code check-in app for businesses. Since then, almost 20,000 businesses throughout Australia and overseas have implemented GuestTrack as their check-in solution.
From the end of April 2021, all Victorian businesses and organisations using electronic record-keeping must only use QR Code providers who are connected to the Victorian Government Visitation API, and GuestTrack is 1 of 3 approved applications. “I’m so proud of the team! They’re continually working to further develop this amazing app for the community”, said Ron Lesh, BGL’s Managing Director.
“GuestTrack connecting with VIC DHHS Visitation API will allow contact tracers to request check-in data directly from GuestTrack system in case of a COVID-19 outbreak. Visitors’ names, contact numbers, check-in dates and times are extracted from GuestTrack to help contact tracers” noted Lesh.
“What started out as an initiative to help our clients’ clients, has turned out to be a spectacular tool. Apps like GuestTrack will be a necessity for all organisations for years to come” says Lesh.
Since its release in 2020, GuestTrack now supports over 18,000 organisations across 183 countries with a satisfaction rate of 99.88% and over 21 million guest check-ins.
“This has been a great opportunity for BGL to give back to the community” added Lesh. “From an idea at Saturday brunch to 21 million check-ins in 9 months is a fantastic achievement by the BGL Team.”
To find out more about GuestTrack, go to guesttrack.com.au
BGL is proud to announce it has received ISO 27001 recertification for the 2021 year.
Browsing through various platforms, it has been great to see the discussions around digital signing.
Digital signing in my view, is a must for any organisation where client signatures are required and where the law permits.
As a software provider, it is important to build into the software design and experience a quality engagement piece that brings to surface the true value of Digital Signing.
At BGL Corporate Solutions, we currently integrate CAS 360 (Australia), CAS 360 (New Zealand), Simple Fund 360 and Simple Invest 360 with DocuSign and Adobe Sign and soon to be released, FuseSign by FuseWorks and PleaseSign.
What differentiates these integrations is that they are built directly into the software.
We deeply embed the digital signing solution into the software. We mark up the documents and forms, so that when you deliver a set of documents to your clients, they are ready for digital signing. We allow for easy selection of signing and tracking so users can monitor the status
When complete, we notify you and then store the document as required by the governing bodies and make it easy for you to retrieve.
When it comes to Digital Signing solutions, the end-to-end experience is so important and that is what we make great!
Well, 2020 is over an out and in my opinion good riddance! So, what lies ahead for the accounting profession in 2021?
When it comes to the company’s future, BGL is relentlessly customer-centric and will always be focused on improving automation, supporting clients, providing an excellent customer experience, and expanding the BGL Ecosystem.
GuestTrack started as an initiative by BGL to help our clients (Accountants) help their clients (Small Businesses) track guests in a COVID-19 environment. As industry leading software developers, GuestTrack was something we released quickly to relieve some stress for our community.
Today, GuestTrack is spectacular market leading guest check-in tool and as we now enter a new normal, we are introducing subscription options so we can recover some of our running costs. These changes come into affect for existing GuestTrack users on Monday 1 February 2021.
All current GuestTrack clients continue to receive a FREE subscription.
| GuestTrack Subscription | Free | Basic | Enterprise | Not-for-profit* |
| Pricing | Free | $9 + GST per month | Contact Us | Free |
| Inclusions | ||||
| Google Ads | ✔️ | ❌ | ❌ | ❌ |
| Unlimited Check-ins/outs | ✔️ | ✔️ | ✔️ | ✔️ |
| Unlimited QR Codes | ✔️ | ✔️ | ✔️ | ✔️ |
| Customisable Form | ✔️ | ✔️ | ✔️ | ✔️ |
| 56 Day Data Retention | ✔️ | ✔️ | ✔️ | ✔️ |
| Email & SMS Notifications | ❌ | ❌ | ✔️ | ❌ |
| Phone, ID & Face Verification | ❌ | ❌ | ✔️ | ❌ |
| CRM, Booking & API Integration | ❌ | ❌ | ✔️ | ❌ |
| AI Analysis & Data Prediction | ❌ | ❌ | ✔️ | ❌ |
* To be eligible for the Not-for-profit GuestTrack Subscription, you must satisfy one of the following requirements: (1) Your registered email ends with .gov.au (2) Your organisation is listed on the ACNC.
Reminder: BGL cannot sell, share or profit from any of the personal data collected by GuestTrack as it is encrypted, and we simply do not have access to it. The data is owned by the GuestTrack account owner (business using GuestTrack) and no one else can decrypt or access this data. GuestTrack Terms and Conditions | Privacy Policy
© 2024 BGL Corporate Solutions Pty Ltd.
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