Culture

We have an endemic of leadership in this country. The biggest threat to our nation and people is not the virus. It is in fact many of our leaders.

As a 1st generation migrant, I was so proud to call this country home. So proud when I traveled overseas to boast about the beauty of our landscape, freedoms and wonderful opportunities available to all. Friends and family would engage with me with a sense of envy of the beautiful country of Australia.

Today I am not so proud. Today I am disappointed that the fabric which once distinguished our very country from the rest of the world has been torn apart.

In my VIEW, the deterioration of our society across this nation is directly attributed to our leaders. Many of our leaders have forgotten that their purpose is to serve the people. To set the stage, creating a society that is united and overflowing with opportunity. A society that is inclusive, considerate and respectful. One where differing views are accommodated, respectfully discussed, and embraced. One where an individual is not mocked or shamed for communicating a deeply held belief.

Instead, many of our leaders have caused a deeply divided Australia. One where people’s choices have been eroded and mandates have been forced. Compliance has been heralded and bragged about as great leadership. I instead view it as an abuse of power and coercion to force outcomes. People forced to make a choice between putting food on the table and or going without, is not a choice. For some, it may be, but for many, it’s about dignity, provision and survival.

Consider the recent protests in Melbourne where those who attended branded extremists. A small % may well be, the majority however are not. They are normal everyday Victorians who are appealing to the tone-deafness of our leaders. What I can not believe is the government officials not presenting themselves before the people to hear their cries and address their needs. Instead, with arrogance and contempt, they press on because the preservation of their pride and the need to be right is far more important than doing the right thing for the people.

Countless decisions by many of our leaders and their behaviors leave much to be desired. For many in power, their experience and qualifications (huge lack of) to hold a position has me questioning the validity and competence of those elected to run a proper economy, education and health system. Let me ask a question, would you let an accountant perform a knee reconstruction? Absolutely not. The reality is, many of our leaders are elected on personality, popularity, spin and how big their budgets are to run good campaigns. Being friends with those in power also seems to be an important checkbox to be ticked when assessing the suitability of a candidate. Very obvious is the fact that qualifications and experience are not part of the recruitment equation.

We need an overhaul of leadership in this country.

We need people to step up who are competent, qualified and most importantly invested in this great country and its people.

People who will push aside the narrative, take a stance and truly represent the people that trust them to lead.

The great mitigation.

There has been a lot of talk and publications across the world talking about the Great Resignation. For various reasons, it is estimated that a significant percentage of the workforce is looking to switch jobs when things go back to the new version of normal.

Let’s not sugar-coat this. This is a potential threat to business. Let’s face it, losing good people is hard at the best of times. Given the current shortage of labour right now and the difficulty with recruitment, losing good people will have an impact on us, our clients and the businesses that we run.

While there is a focus on the resignation, I want to turn this on its head and focus on The Great Mitigation.

What do I mean by this? Simple. I would like to explore how we as business owners and leaders can work to minimise resignations and keep the people who are key to our business.

We cannot control the external environment; we can control our internal one. This is the place of our greatest influence and control.

As I reflect on what we have done at BGL and from my personal observations, here are my top 10 tips to help you retain your people.

1. Culture – great culture attracts and retains people. Define it. Be intentional about it. Dedicate time to it daily. Culture is not set and forget. It requires hard work, resources and intent.
2. Training – all team members need a training plan. Clearly defined and documented. By investing in people, you will grow and retain them.
3. Know your people – it’s all about relationships. Take the time to know your staff. Invest time in them and let them know you care. Ensure that you are accessible and present. Take the time to have conversations and reconnect with your people. Organisation company-wide and smaller team events is also a good way to connect with people and will ensure people are connected again.
4. Flexibility – it is fair to say that going back to the office 5 days a week, is a thing of the past. Speak to your team. Involve your people and come up with a plan that supports a good balance and meets the needs of your business.
5. Review salaries – undertake a review of all salaries. Make the necessary adjustments. Get on the front foot and don’t allow salary to be the determining factor why good people leave. Of course, there are limitations but engage in the conversations openly.
6. Eliminate fear – communicate your commitment to employee well-being and safety. Make clear the resources and investment you are prepared to make to help them through and support them in the best way possible.
7. Recognise and reward – you, your team and your clients have endured a lot over the past 18 months. Recognise and reward the efforts of those who deserve it. Take a moment to also recognise your clients in a small way.
8. Measure engagement – I do not see many organisations do this. It is so important to know how invested your people are and to what extent they believe they are part of the journey. There are many great products out there that not only make it easy for you to measure engagement, but they also provide guides on how to improve it.
9. Language – eliminate negative talk. Minimise the time spent living in and talking about the past. For many people, this will trigger responses that can be negative. Inspire hope and optimism by using words that bring life, hope and the aspiration for a better future.
10. Define your why – make what people are coming back to exciting. Articulate a picture of the future that is exciting, inclusive, full of opportunities and at the same time challenging. Capture the hearts and minds of people by believing in them and allowing them to be the best version of themselves.

I just want to encourage you that the possibility before us really is limited to our thinking. Our actions, behaviours and belief in people will make all the difference as to the culture and ultimately the business we build.

Your investment in your people and culture makes a difference.

What are you going to change today?