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101 days in! A short reflection…

By BGL Update, CultureNo Comments

A short reflection on my first 101 days as CEO at BGL that I would like to share with you

Here goes…

1. People matter and always will – people make things happen. A good percentage of your time must be allocated to investing in your people.

2. Grow and appoint from within don’t fly them in – I am a huge advocate of this. Apart from providing opportunity, those who step up are the ones who have embraced the business, the culture and the people.

3. Enlarge the shadow – set the stage. The more you grow and build the people, the larger the shadow becomes but you need to be comfortable with the fact that you become lesser and others become more. This is very liberating but requires courage.

4. Focus on the business you are in – keep building amazing products – Why people transact with us, keep investing in who we are to ensure they stay. Don’t be distracted by voices. Invest in your strengths and make points of differentiation difficult to replicate that they remain the source of competitive advantage.

5. Get curious – ask questions and genuinely show interest in what your people do. Take the time to listen and learn. Be visible and within reach of your people. Engage and encourage dialogue.

6. Stay humble and vulnerable – never forget where you came from. Reflect on your steps and draw wisdom from such to carve a better way for the people. Don’t be afraid to say I don’t know and apologise genuinely when you make a mistake.

7. Values do not change. Behaviour doesn’t either – make no excuse for protecting and preserving your culture. Tough decisions are at times needed. Remember, the standard you accept becomes the standard tolerated.

8. Develop – Trust – Belief – release people to holistically be their best. When they are struggling, embrace them. Show mercy, grace, understanding and genuine care. Get them back on their feet and into the game.

9. Gratitude – live it out as often as you can. Be deliberate about it. Send the message. Make the call. Demonstrate your appreciation. Set aside time to be grateful and express gratefulness.

10. Solo doesn’t cut it – develop a strong inner circle of strong and courageous people who are best qualified to do the job, whose best interest is that of the team. People that will challenge and inspire you to be better. Accountability in such circles is 2 way.

11. Tell the story – connect people to the core of who you are and the path travelled. There is so much power in connecting people to the journey and setting them on the path to where you are going.

12. Legacy – the foundation you build on. Not one you discard. A pillar of strength that has weathered all seasons and stood the test of time. Its roots are deeply entrenched in Who you are as a business, what you stand for as a people and where you are going as a team.

I hope this reflection is helpful to you. Be amazing!

Pretty excited by what is ahead for the BGL Corporate Solutions team!

May 25, 2023
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BGL announces Great Place to Work recertification

By BGL Update, CultureNo Comments

BGL is proud to announce it has achieved Great Place to Work recertification for the 2022-2023 year.

“This is a great accomplishment by the BGL Team and especially our People and Culture Team,” said Ron Lesh, BGL’s Managing Director. “This certification means a lot to BGL and recognises the constant and consistent effort of our People and Culture Team to provide BGL’s 200+ employees with a safe, inclusive, and friendly work environment. I’m extremely proud of them.” 

Great Place To Work Certification recognises employers who create an outstanding employee experience. Certification is a two-step process that requires the submission of a comprehensive culture brief, capturing the people practices that make a company brilliant and unique. Plus, an employee experience survey, with questions relating to organisational culture and company leadership.

“BGL can only achieve great goals with inspired and passionate people who are motivated to produce outstanding results for our clients,” continued Lesh. “So, we work hard to create and foster a workplace culture where everyone is valued and respected.”

Daniel Tramontana, Chief Executive Officer at BGL, said, “Software is at the core of what we do. It’s the reason thousands of firms choose to transact with us. But clients stay with BGL because of our people, community and culture. Our people are our greatest point of differentiation, and we are truly blessed with the best.”

In recent years, BGL has become an accredited Mental Health First Aid Skilled Workplace and Great Place to Work ® Certified™. BGL is recognised on the Great Place To Work® Best Workplaces for Women List and the 2021 AFR BOSS Best Places to Work List as the 6th best technology workplace in Australia and New Zealand. With the help of Joel Clapham, Founder and Chief Mental Health Champ at Hearten Up, BGL has also supported 36 staff to become accredited Mental Health First Aiders.

January 10, 2023
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BGL appoints Adriana Cavallo as Head of Customer Experience (APAC)

By BGL Update, CultureNo Comments

BGL is proud to announce the appointment of Adriana Cavallo as its Head of Customer Experience (APAC).

“It has been a pleasure to watch Adriana grow and thrive with us both personally and professionally since she joined BGL in 2012,” said Ron Lesh, BGL’s Managing Director. “Adriana has demonstrated the highest commitment to BGL, the team and clients and we could not be prouder to see her take on this new role.”

A qualified CPA with an MBA in Marketing, Adriana has contributed significantly to BGL over the past 10 years with roles in Support, Data Services, Client Enablement, Practice Management Integration, Partnerships and most recently, as Head of Client Success. 

“As Head of Customer Experience (APAC), Adriana will oversee BGL’s Support, Data Services, Client Success, Account Management, and Sales (APAC) teams to deliver remarkable experiences for BGL clients,” continued Lesh. “This is a significant change to the structure of our business and will have a positive impact on BGL, our clients and partners moving forward.”

“Working with our clients and creating an exceptional BGL experience has always been a passion of mine,” said Adriana Cavallo. “I’m thrilled to be able to continue my incredible journey with BGL, focusing on client experience and working with the amazing teams at BGL.”

“We are proud to have an extraordinary talent pool at BGL that allows us to promote internally rather than seek external appointments for senior management positions,” added Lesh. “Adriana is highly regarded in the industry due to her ability to form and sustain strong relationships and is perfectly suited and qualified to help lead BGL into the future.”

October 19, 2022
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Sunday. The last game for the season. A moment I will never forget!

By Culture, Tramma Time, WellnessNo Comments

Sunday. The last footy game for the year. I had the honour of thanking all the players for their efforts, commitment and development over the season. I was so proud of each and every one of them.

At the beginning of the year, I challenged them to become better men before becoming better footballers. The foundation for this would be a commitment to taking responsibility, showing respect and keeping things real. Responsibility for their actions. Respect for their teammates, parents, friends and all humans. Real, not being afraid to put their hand up and reach out if they need help.

While we finished at the bottom of the ladder, in so far as growth and personal development, in my eyes we finished well on top. For me, this was a far more significant achievement than any other accolade.

I want to speak about a moment that took place on Sunday that will remain with me for life. A dad of one of the boys waited for me outside the clubrooms after the game. He approached me, put out his hand and said thank you. He became quite emotional. This dad who was hurting. It took courage to express such emotions. Placing my hand on his shoulder, we distanced ourselves from the people, to talk. He couldn’t stop thanking me for the difference I had made in his son’s life and for the support given.

The family had been through a very difficult time. The mother confided in me a couple of months ago detailing her concern for her son given the gut-wrenching circumstances that devastated the family. She asked me to look out for her boy. To which I made a commitment to.

I am no medical professional. I do not have qualifications in any form of psychology. This situation taught me that you don’t need much to make a difference. You only need to be you. Genuinely caring and following through on what you say makes the world of difference. During the year, this boy progressed and at times regressed, but the constant was the right support.

There are many people grieving and going through difficult times. Behind every troubled person is a concerned parent, relative or friend. The impact goes beyond the individual directly impacted. Remember this. Wholeness and well-being require us to look beyond the person.

So, I write to remind you of this, we all have an obligation to each other. Never be short in extending a hand. Embracing a human. Be on the lookout and be courageous enough to ask the question, “How are you doing?” It could be the start of a life-changing moment…

July 29, 2022
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