Enhancing your customer experience with BGL

We pride ourselves on making our clients our top priority and we are excited to announce we have been working on some significant improvements that will make your interactions with BGL faster, easier and seamless.

Here are some of the key enhancements we have implemented so far:

Streamlining Communication: We’re excited to announce the introduction of our new phone system, Dialpad! Dialpad will ensure you reach the right team or team member faster than ever. Dialpad connects you directly to a support consultant, client success consultant or Account Manager without the need for explanations to our Admin Team.

Providing Feedback: To complement our existing ‘Provide Feedback’ function in our cloud software solutions, we’ve added AskNicely to help us create an instant net promoter score. With just a click, you can share your thoughts on our products and services, helping us celebrate the things we are doing well and telling us where we are not so we can work hard to resolve your concerns and issues faster.

Enhancing Your MyBGL Experience: We are working on several improvements to make MyBGL, your online portal for managing your BGL account, better. The first changes will make it simpler for you to register for BGL training and events.

BGL is confident that these enchantments, with many more to come, will make your experience with us more enjoyable and rewarding. As always, we remain committed to providing you with remarkable experiences.

Thank you for your continued support and feedback. We look forward to advising you of more changes to enhance your customer experience with BGL in the coming months.